On Site Companies is a growing company with five locations, we are hiring for our Metro location. The best CSR’s are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer Service Representatives can put themselves in their customers’ shoes and advocate for them when necessary.
Responsibilities:
- Manage high volume of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Skills:
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Why should you work at On Site Companies?
- Internal growth opportunities (85% of Managers held a different position in the company before transitioning to a Leadership Role!)
- Ability to gain more compensation as a driver by learning new skills (Commission sales also available to route drivers!)
- Stability as an essential business
- Company is experiencing growth annually
- OUR VALUES: Acting Positive, Showing Willingness, Being Dependable, Having Integrity, Expressing Loyalty, Working as a Team!
Compensation and Benefits:
- Starting pay Dependent on Qualifications
- Medical, dental, vision
- 401K
- PTO
- Paid biweekly
Check out our website!
www.onsiteco.com
We’re on Instagram and Facebook too!
https://www.facebook.com/onsitecompanies/
https://www.instagram.com/onsitecompanies/?hl=en
We also have a YouTube Channel!
https://www.youtube.com/user/onsitecompanies
About us:
On Site Companies is a family-owned company that has been in business for over 30 years! We are growing every year and have internal growth opportunities for our team members.
Onsite Companies is an Affirmative Action, equal opportunity employer. On Site Companies will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
